1xdet Privacy Policy

1.1 Purpose of This Policy

1xdet is a secure and reliable online betting and casino platform. We place the highest priority on our users' privacy. The purpose of this privacy policy is to transparently inform you about what information we collect, why we collect it, and how we use it.

This policy applies to the 1xdet website, mobile version, and all related digital services.

1.2 Age Restriction

1xdet's services are available only to persons aged 21 or older. We do not knowingly collect any personal information from minors. If a user is below the required age, they should immediately close their account and request deletion of any information provided.

2.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name (legal name)
• Date of birth (for age verification)
• Email address
• Mobile number
• Residential address
• National ID or passport number (for KYC verification)

2.2 Financial Information

We collect payment-related information to process deposits and withdrawals. Payment methods currently accepted on our platform are: bKash, Nagad, Rocket, and bank transfer. Applicable account or reference numbers are stored when transactions are made through these methods.

We never store full bank card numbers or CVV codes. Payment processing is handled through secure third-party gateways.

2.3 Usage and Technical Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser version and operating system
• Login and logout times
• Time spent on the platform and list of pages visited
• Betting and gaming activity history
• Information obtained from cookies and similar tracking technologies

2.4 Communication Information

When you contact us via 24/7 live chat or email, the content of those conversations and your contact details may be stored as a record. This helps us improve our service quality and resolve disputes.

3.1 Account Management and Service Delivery

We primarily use the information you provide for the following purposes:

• Creating and managing accounts
• Identity and age verification (KYC process)
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Managing VIP membership
• Responding to user requests

3.2 Security and Fraud Prevention

We analyze user information to ensure the security of the 1xdet platform and to prevent fraud, money laundering, and other illegal activities. If suspicious activity is detected, we may take steps to verify the account or temporarily suspend it.

3.3 Responsible Gaming

We monitor gaming behavior patterns to identify signs of problem gambling and provide support when needed. This is part of our responsible gaming policy.

3.4 Communication and Marketing

With your consent, we may contact you about the following:

• Important account-related notifications
• New bonuses and promotional offers
• Updates on new platform features or services
• Security alerts

You can stop marketing communications at any time by contacting us.

4.1 When We Share Information

1xdet does not sell your personal information to any third party for commercial purposes. However, information may be disclosed in a limited way in the following circumstances:

• Service Provider Partners: Partner organizations that assist in operating our services, including payment processing, technology infrastructure, and customer service providers.
• Game Software Providers: Limited information may be shared with game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft for transaction verification purposes.
• Legal Obligations: Required information may be provided in compliance with valid orders from law enforcement agencies or regulatory authorities.
• Fraud Prevention: Information may be provided to authorities involved in investigating fraud or money laundering.

4.2 Third-Party Accountability

Each third party with whom we share information is bound by a strict confidentiality agreement. They may only use the information for the purposes we specify and may not use it for their own commercial interests.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device that help improve your browsing experience. 1xdet uses cookies for the following reasons:

• Keeping login sessions active and secure authentication
• Remembering your preferences and language settings
• Monitoring and improving platform performance
• Fraud detection and security assurance

5.2 Cookie Controls

You can accept or reject cookies at any time by changing your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.

6.1 Technical Security Measures

1xdet uses industry-standard security technology to keep your personal information secure. Our security framework includes:

• SSL (Secure Socket Layer) encryption — all data transmissions are secured
• Database encryption — protection of stored information
• Two-factor authentication system
• Regular security audits and vulnerability testing
• Access controls — only authorized staff can view data
• Firewall and intrusion detection systems

6.2 Staff Training and Policy

All our staff and partners are trained in data protection and are bound by confidentiality agreements. User information is used only to the extent necessary and for approved purposes.

6.3 Data Retention Period

We retain your personal information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.

7.1 Right to Access and Correct Information

You have the following rights regarding your own information:

• Right of Access: The right to know what information we hold about you.
• Right of Correction: The right to request correction of inaccurate or incomplete information.
• Right of Deletion: The right to request deletion of your information in certain circumstances, though this may not be fully possible where legal obligations exist.
• Right to Object to Processing: The right to object to the use of your information for specific purposes such as marketing communications.
• Right to Data Portability: The right to receive your information in a structured, readable format.

7.2 How to Exercise Your Rights

To exercise any of the above rights, please contact us. We will verify your request and take action as quickly as possible. Some requests may require identity verification.

Our email address: [email protected]

Live chat support: 24/7 help is available in Bengali.

8.1 Protection for International Transfers

For operational purposes, your information may sometimes be processed or stored on servers outside Bangladesh. In such cases, we ensure that:

• The recipient country or organization maintains adequate data protection standards.
• Appropriate contractual safeguards are in place.
• Only the minimum necessary information is transferred.

9.1 Password and Login Protection

The security of your account depends in part on you. We recommend:

• Use a strong and unique password.
• Never share your password with anyone.
• Always log out after using a public or shared computer.
• If you receive a login notification from an unfamiliar device, let us know immediately.
• If you notice any suspicious activity, contact us at [email protected].

9.2 Caution Against Phishing and Fraud

1xdet will never ask for your password, PIN, or full payment details via email, SMS, or any other channel. If anyone claiming to be us asks for such information, do not provide it and notify us immediately.

10.1 Policy Updates

1xdet reserves the right to change or update this privacy policy at any time. If any significant changes are made, we will notify you by email or through a notice on the platform.

Continuing to use the service after changes means you have accepted the new policy. We therefore recommend reviewing this page regularly.

10.2 Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• 24/7 Live Chat Support — speak with us directly in Bengali
• [email protected]

We take all requests seriously and try to respond as quickly as possible.