❓ Help Center
1xdet Frequently Asked Questions
Accounts, deposits and withdrawals, bonuses, cricket betting, and safe gaming — all your questions answered in one place.
Welcome to 1xdet. This FAQ page is made for players in Bangladesh so that — from opening an account to depositing money via bKash or Nagad, claiming the welcome bonus, understanding cricket betting, and playing responsibly — you get clear answers on every topic in plain English. If you cannot find the answer to a question, our 24/7 live chat support is always here for you.
Account and Registration
To open an account at 1xdet you need an active mobile number, an email address, and your full name. Registration is done entirely online and your account is activated within just a few minutes. Please note: this platform is for people aged 21 and above only.
No. Each user may keep only one account. Creating multiple accounts may result in them being closed and any accumulated bonuses being cancelled. To ensure fair play, 1xdet verifies the identity of every player.
Click the "Forgot password?" option on the login page. Enter your registered email or mobile number and a verification code will be sent to you. Once you enter the code correctly, you can set a new password. If you have trouble, let our support team know via 1xdet live chat.
Yes. The 1xdet website is fully mobile-friendly. You can visit the website directly from any Android or iOS smartphone browser to create an account, log in, deposit, withdraw, and play all types of games. You get the full experience without installing a separate app.
Identity verification may be required to keep transactions secure and protect your account. The support team may ask for certain documents before a large withdrawal in particular. This is done entirely for security purposes so that no one else can use your account.
Deposits and Withdrawals
Deposits via bKash are usually instant — in most cases your 1xdet account balance is updated within a few minutes. There may be a slight delay during periods of high network traffic. If you have a problem, contact live chat with your transaction number.
The minimum deposit amount at 1xdet is ৳500 and the minimum withdrawal amount is also ৳500. This limit applies equally to all methods — bKash, Nagad, Rocket, and bank transfer.
Yes. 1xdet supports the most popular mobile financial services in Bangladesh — bKash, Nagad, Rocket, and direct bank transfer. You can transact securely using whichever method you prefer.
The standard processing time for withdrawals at 1xdet is 5 to 30 minutes. Requests made via bKash or Nagad usually arrive within this window. Bank transfers can sometimes take a little longer.
1xdet does not deduct any transaction fees of its own. However, your mobile financial service provider (such as bKash or Nagad) may apply charges according to their own policy. Confirm the current charges with your provider before transacting.
If a withdrawal is delayed by more than 30 minutes, contact 1xdet's 24/7 live chat directly with the transaction ID and time. Our support team will verify the matter quickly and provide a resolution. If a withdrawal is held because bonus wagering has not been completed, support will guide you through that as well.
Games and How to Play
To bet on BPL or any cricket match, go to the Cricket section and then select the match you want. You can place bets on various markets including match winner, toss, top batsman, and over/under runs. Enter the amount and press "Confirm Bet" to place the bet successfully.
Yes, 1xdet offers live betting. You can watch real-time odds during a match and place bets accordingly. Odds change quickly in live matches, so decisions need to be made fast. Keeping your internet connection stable will make the live betting experience even better.
RTP (Return to Player) is the theoretical rate showing what percentage of total wagers a game returns to players over the long term. A higher RTP means a relatively better chance of getting returns over time. The RTP for a specific game can usually be found in that game's help or information section.
All games at 1xdet (fishing, slots, live casino) run on software from reputable game providers that use RNG (Random Number Generator) technology. As a result, every outcome is completely random and not predetermined. Ensuring fair play is part of 1xdet's core principles.
Leading live casino providers such as Evolution Gaming and Ezugi offer dealer services in multiple languages for Asian markets. Check the table list for the availability of specific Bengali tables or ask via live chat.
Aviator is a crash-style game by Spribe. A plane starts flying on screen and a multiplier keeps rising. If you press "Cash Out" before the plane crashes, you win at that multiplier. If you wait too long, the plane crashes and the bet is lost. Both strategy and restraint are important here.
Bonuses and Promotions
A 100% bonus on your first deposit up to a maximum of ৳5,000 is available at 1xdet. For example: depositing ৳1,000 gives you a ৳1,000 bonus — total balance ৳2,000. Depositing ৳12,000 gives you the maximum ৳5,000 bonus, for a total of ৳17,000. The bonus is added automatically at the time of your first deposit after registering an account.
The wagering requirement means you must place a certain amount in bets before you can withdraw bonus funds. The wagering requirement for the 1xdet welcome bonus is 10 times (10x). That means if you receive a ৳1,000 bonus you need to wager ৳10,000. Betting across various games makes it easy to complete.
The 1xdet VIP program has 5 levels: Bronze (weekly cashback up to 0.3%), Silver (0.6%), Gold (0.9%), Platinum (1.2%), and Diamond (1.5%). Playing regularly moves you up the levels. At higher levels you get priority support and special offers in addition to cashback.
Cashback is given on a weekly basis and the amount depends on your VIP level. A portion of the week's losses is returned to you. Cashback is added automatically to your account — you do not need to claim it separately. Full terms can be found on the terms and conditions page.
During major tournaments such as IPL, T20 World Cup, or BPL, 1xdet offers special promotions and bonus offers. These offers are available for a limited time. Check the promotions page or contact us via live chat for the latest promotions.
Safety and Responsible Gaming
1xdet uses SSL encryption technology to keep all transactions and personal information secure. Your financial information is not shared with third parties. 1xdet operates as a safe and fair platform following fair play principles.
1xdet is for people aged 21 and above only. Account creation or gaming by minors is strictly prohibited. Age is verified at the time of registration. Parents are advised to use parental controls to prevent minors from accessing gaming sites on the internet.
If you feel that gaming is having a negative effect on your daily life, family, or financial situation, contact 1xdet support for a temporary or permanent self-exclusion. We believe in responsible gaming and respect your decision. Visit the Responsible Gaming page for more information.
Once a self-exclusion period ends, you may be able to reactivate your account by contacting support. However, in the case of a permanent exclusion, the account is not reopened. Talk to us via live chat before making any decision — we are always ready to help you.
1xdet offers live chat support in Bengali 24 hours a day, 7 days a week. Open the live chat window from any page on the website and speak to us directly. You can also contact us by email: [email protected]
1xdet handles your personal information in accordance with its privacy policy. Your data is not sold to third parties for marketing or commercial purposes. Information may be used only where necessary to provide the service and under legal obligations. Read our privacy policy for full details.
Still have questions? Contact support
Our expert support team is available in English 24/7 — get quick answers to any question via live chat or email.